Medical Social Service Unit

                                                                                               

Dr.R.P.Centre for Ophthalmic Sciences,

All India Institute of Medical Sciences,new Delhi

 

“We can’t help everyone, but everyone can help someone”

"Join Hands with us"

 

Dr. Rajendra Prasad, was established on the 10th of March, 1967 as a National centre for ophthalmic science, to provide state of the art patient care, expand human resources for medical education and undertake research to find solutions to eye health problems of national importance.

Dr. R.P.Centre for Ophthalmic Sciences has Medical Social Service Unit to assist, guide and help patients for their treatment. Our unit is serving patients for more than three decades. There are two Medical Social Service Officers to guide and counsel the patient as per the need. The Medical Social Service Officer (MSSO) is an indispensable member of the ‘Multi-professional Health Care Team’ who creates a therapeutic network among the doctor, the patient, the family and the community. The MSSO team works under the supervision of Medical Superintendent of the centre. The Services provided includes Counselling, financial assistance for treatment, psychological and vocational support.

Beside treatment, liaising for various rehabilitation activities including social, economical these everyday more than 400 patients are guided and helped by the part time social guides under supervision of MSSO.

In R.P.Centre all Medical social Services are under one window system. MSSO is coordinating for financial assistance through Ayushman Bharat Pradhan Mantri Jan Arogya Yojana and Janani Shishu Surksha Karyakarm , Rashtriya Arogya Nidhi (RAN/NIAF),Prime Minister's Relief Fund, Health Minister's Discretionary Grant Fund and direct donations , and through requisition Performa for BPL/Poor Indigent patients.

Role of the Medical Social Service Officer in Dr. R.P.Centre for Ophthalmic Sciences:

• Exemption process of Hospital Levy charges for BPL and Indigent patients manually and through e hospital management system based on the Socio-economic assessment.

• Providing Railway concessionCertificate to patients as per Government rules to ensure the regular follow-up.

• Counselling services - Counselling the patient and attendants empowering them towards physical, social, economical ,vocational and psychological rehabilitation.

• Planning & Administration-Coordination with the Hospital Administration and various Departments to improve the patient welfare activities and create a more patient-friendly environment

• To generate Unique Hospital Identity Details (UHID) for jail patients for the treatment under exempted category

• Facilitating outstation patients for accommodation facilities in sarais,dharmshalas etc..

• Liasoning for Employees Health Services (EHS ) beneficiaries

• Coordination for Disability Certificate

• Socio-Economic assessment and Psycho-Social diagnosis :The MSSO helps the patient to get the benefits from different schemes for patients through the Socio- Economic assessment of MSSO

• Facilitating for free medicines & surgical items through store for in-patients as per the Consultations received from various wards

• Facilitating for free medicines and Spectacles for poor and indigent outdoor (OPD) patients through Poor Patients Fund of Centre

• Coordination of Financial Assistance through Rashtriya Arogya Nidhi (RAN/NIAF),Prime Minister's Relief Fund, Health Minister's Discretionary Grant Fund and direct donations

• Channelize the May I Help You Counter by Part-time Social Guides for guidance and assistance regarding centre's services

• Fund-raising and networking -Coordination and networking with various NGOs and Donors for patient welfare.

• To create a therapeutic-Network among the doctor, the patient, the family and the community.

• To ensure the protection of the basic rights of the patients.

• To coordinate with the Ophthalmologist , Technical Staff, Record Section and Liasioning with various Departments of the Main Hospital, along with the Dr. R.P. Centre and Hospital Administration to facilitate the Medical Social Services .

• Special services during Epidemics, Disasters and Natural Calamities for managing the patient care efficiently