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अखिल भारतीय आयुर्विज्ञान संस्थान, नई दिल्ली
All India Institute Of Medical Sciences, New Delhi

Patient Welfare Services

  

In R.P.Centre all Medical Social Services are under one window system. MSSO is coordinating for financial assistance through Ayushman Bharat Pradhan Mantri Jan Arogya Yojana and Janani Shishu Surksha Karyakarm , Rashtriya Arogya Nidhi (RAN/NIAF),Prime Minister's Relief Fund, Health Minister's Discretionary Grant Fund and direct donations , and through requisition Performa for BPL/Poor Indigent patients

The following activities under different schemes coordinated by Medical Social Service Unit are mentioned below:

Patient Benefit Schemes at RPC

  1. Government Schemes

  • Ayushman Bharat-PMJAY

  • Janani Shishu Surksha Karyakarm (JSSK)

  • Rashtriya Arogya Nidhi

  • Facilitating for free medicines & surgical items through store for in-patients as per the Consultations received from various wards

  1. Poor Patients Fund (RPC)

Medical Social Service Unit is facilitating for free medicines and Spectacles for poor and indigent outdoor (OPD) patients through Poor Patient's Fund of Centre.

  1. Direct Donations from various donors

If patient isn't eligible under any government scheme and the patient does not have a valid BPL Card/Low Income Certificate/in case of emergency, patient is helped through direct donation .

  1. Exemption of Hospital Levy charges for BPL and Indigent patients

Medical Social Service Unit exempt the hospital charges manually and through e hospital management system based on the Socio-economic assessment.

  1. Railway Concession Certificate

Railway concession certificate is provided to cancer patients and 100% visually impaired patients as per Government norms to ensure the regular follow-up.

  

Ayushman Bharat Pradhan Mantri Jan Arogya Yojana:

 

  • At AIIMS , first patient treated under AB-PMJAY is from Dr.R.P.Centre.

  • Total Number of surgeries done at Dr. R.P.Centre in the last five years are 2944.

  • Started Helpline No. 9811133196 for coordination of ABPMJAY cases of Dr.R.P.Centre,we are only centre where this helpline facility is started.

  • Medical Social Service Officers are the important link between PMAMs and treating physician or nominated person from each department.

  • To create awareness, to facilitate and coordinate the AB-PMJAY beneficiary to avail treatment under the scheme .

  • Working as Medical Coordinator for the centre and is overall responsible for smooth implementation of the scheme .

  • Supervising the functioning of PMAM’s and Patient Care Managers (PCMs) recruited for smooth functioning of Ayushman Bharat PMJAY .

  • Coordination with concerned nodal persons regarding any issue faced by them related to AB-PMJAY .

  • Exemptions of charges like admission charges ,investigations charges etc,if has to be done are exempted by MSSO

  • To coordinate with NHA (National Health Authority) and SHA (State Health Agency)

 

Ayushman Bharat Pradhan Mantri Jan Arogya Yojana

Year

Number of patients

Amount

Scheme started on 25th September 2018

2018-2019

172

Rs.19,18,685/-

2019-2020

1085

Rs.1,23,19,350/-

2020-2021

304

Rs.49,08,406/-

2021-2022

627

Rs.68,63,635/-

2022-2023

756

Rs.1,69,88,059/-

Total

2944

Rs.4,29,98,135/-(Four crore twenty nine lacs ninety eight thousand one hundred thirty five only)

 

 

Janani Shishu Surkshaa Karyakarm

Government of India has launched Janani Shishu Suraksha Karyakaram (JSSK) on 1st June, 2011 under the flagship of Ministry of health and Family Welfare (MOHFW).The Scheme is implemented in Dr.R.P.Centre in January ,2018 under The Ministry of Health and Family Welfare .In last two years total 1942 patients got benefit under the scheme.

Key features of the Scheme

 

  • Free treatment for all pregnant women (IPD patients) to promote Institutional deliveries

  • Free treatment for the newly born upto the age of one year(IPD patients)

  • Benefit to all eligible pregnant women and child upto the age of one year irrespective of socio-economic status

  • Reimbursement provision is not available if patient pays the bill

  • Birth certificate / Age proof is mandatory in view of Audit of accounts and record keeping

  • Approval of the competent authority the Medical Superintendent, Dr.R.P.Centre is mandatory before any procedure

 

Things to remember in the implementation of JSSK

 

  • Patient admitted in private ward is not entitled for the benefit

  • The Scheme is only for IPD admitted in General Ward Only.

 

 

Janani Shishu Surkshaa Karyakarm

Year

Number of patients

Amount

2018-2019

572

Rs.61,74,205/-

2019-2020

1369

Rs.91,68,100/-

2020-2021

667

Rs.56,47,554

2021-2022

1244

6931629

2022-2023

1566

7684088

Total

5418

Rs3,56,05,576(Three crores fifty six lac five thousand five hundred seventy six only)

 

 

Rashtriya Arogya Nidhi

Year

Number of patients

Amount in Rupees

2017-2018

20

Rs.8,68,640

2018-2019

08

Rs.4,10,600

2019-2020

15

Rs.18,56,350

2020-2021

11

Rs.17,41,600

2021-2022

Scheme is digitalised and merged under Umbrella Scheme now.

 

2022-2023

54

Rs.48,77,190/-(Forty eight lac seventy seven thousand one hundred ninety )

 

Facilitating for free medicines & surgical items through store for in-patients as per the Consultations received from various wards

Year

Number of patients

Amount in Rupees

2016-2017

66

Rs.1,80,000

2017-2018

186

Rs.13,39,905

2018-2019

343

Rs.26,05,050

2019-2020

322

Rs.22,02,215

2020-2021

96

Rs.10,12,080

2021-2022

77

Rs.7,37,433

2022-2023

129

Rs.31,92,755

Total

1219

Rs.1,12,69,438/-(One crore twelve lac sixty nine thousand four hundred thirty eight only)

 

 

 

Poor Patien'ts Fund (RPC)

Medical Social Service Unit is facilitating for free medicines and Spectacles for poor and indigent outdoor (OPD) patients through Poor Patient's Fund of Centre.Donations for poor & indigent patients undergoing treatment at our centre can be made by Bank Draft/ Cheque drawn in favor of “POOR PATIENTS FUND ACCOUNT / Dr. R.P.Centre for Ophthalmic Sciences”. Donations made under this account are eligible for 100 % tax relief U/S 80G and 35 of the Income Tax Act, 1961vide order no. DIT (E) 2006-2007/A-240/1216 dated 31-08-2006 .

Free medicines and Spectacles for poor and indigent outdoor (OPD) patients through Poor Patients Fund of Centre

 

Medicinal Assistance to OPD patients

Free Spectacles to OPD

Year

Number of patients

Amount

Number of patients

Amount in Rupees

2016-2017

250

Rs.1,25,900/-

153

Rs.71,614/-

2017-2018

94

Rs.45,388/-

208

Rs.88,764/-

2018-2019

70

Rs.53,615/-

250

Rs.1,22,230/-

2019-2020

209

Rs.1,60,541/-

269

Rs.1,40,838/-

2020-2021

64

Rs.53,812/-

62

Rs.32,628/-

2021-2022

91

Rs.71,006/-

128

Rs.74,961/-

2022-2023

101

Rs.74,598/-

173

Rs.1,10,502/-

Total

879

Rs.10,43,820/-

1243

Rs.6,41,537/-

Exemption of Hospital Levy charges for BPL and Indigent patients

Medical Social Service Unit exempt the hospital charges manually and through e hospital management system based on the Socio-economic assessment.

Year

Number of patients

Amount in Rupees

2016-2017

356

--

2017-2018

516

Rs.2,86,063/-

2018-2019

663

Rs.5,25,915/-

2019-2020

1380

Rs.11,26,968/-

2020-2021

314

Rs.2,59,382/-

2021-2022

636

Rs.4,9,2764/-

2022-2023

739

Rs.7,07,117/-

 

4604

Rs.33,98,209/-(Thirty three lac ninety eight thousand two hundred and nine only)

 

Direct Donations from various donors

If patient isn't eligible under any government scheme and the patient does not have a valid BPL Card/Low Income Certificate then patient is helped through direct donation.

Year

Number of patients

Amount in Rupees

2016-2017

57

Rs.1,13,372

2017-2018

49

Rs.36,759

2018-2019

30

Rs.30,590

2019-2020

22

Rs.41,821

2020-2021

03

Rs.21,200

2021-2022

18

Rs.1,36,016

2022-2023

38

Rs2,17,082/-

 

217

Rs.5,96,840/-(Five lac ninety six thousand eight hundred forty )

 

 

Railway Concession Certificate to patients as per Government norms to ensure the regular follow-up

MSS Unit provides Railway Concession Certificates to the 100% visually disabled patients and Cancer patients for regular treatment follow up(as per government norms).In last 8 years MSS Unit provides railway concession certificates to 3517 patients.

Year

Number of patients

2016-2017

319

2017-2018

649

2018-2019

857

2019-2020

803

2020-2021

164

2021-2022

352

2022-2023

373

Total

3517

 

 

 

 

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