PATIENT WELFARE SERVICES

PATIENT WELFARE SERVICES :

 The patient welfare services are in the continuum of hospital services extending to the identification and removing barriers that may be limiting effective engagement of patients with healthcare services.

For poor & indigent patients with BPL Ration Card, low income certificate and those who fall into BPL category as per the latest State/UT-wise threshold poverty line for Rural & Urban areas (Revised per capita threshold income per month w.e.f. 01.01.2019 under Umbrella Scheme of Rashtriya Arogya Nidhi - MoHFW, [DOWNLOAD] following services are given by competent authority:

1. Cashless treatment of entitled AB-PMJAY scheme beneficiaries.
2. Exemption of hospital charges for common investigations/ hospitalisation
3. Free medicines/surgical items by the hospital for indoor patients
4. Financial assistance through Umbrella Scheme of Rashtriya Arogya Nidhi (RAN), Prime Minister's National Relief Fund (PMNRF), Chief Minister’s Fund, Delhi Arogya Nidhi (DAN), Vice-President’s Fund and other such funds for medical treatment
5. Rehabilitation of Unknown/Without attendant/Destitute/Orphan patients
6. Resource mobilisation through government & non-government agencies

In addition to the above mentioned, following services are also extended for patient welfare:

1. Counseling & Guidance to patients and their attendants as per the need & requirements
2. Railway concession to outstation patients as per government rules
3. Health education & awareness through Seminars, Lectures, one-to-one counselling, Group-work and IEC material etc.
4. Counseling & coordination for authorization of organ donors; and awareness/ motivation to prospective organ donors.
5. Capacity building and sensitization of Social Work students and Healthcare professionals
6. Short-term and long-term Research studies to improve evidence-based practice

Patients and their care-givers may contact their concerned Medical Social Service Officer for availing these services.