Complaints
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Complaints
Complaints that would improve the hostels.
Never feel hesitant to make a complaint. Unsolicited and frivolous complaints should be avoided. Whenever the hosteller wishes the names shall not be disclosed.
Depending on the nature of complaint, the complaint may be addressed to the appropriate authority.
For day to day matters - Complain to the Junior Warden or the Concerned Hostel Offices.
Engineering services / repairs in the room - Enquiry offices are available in all hostels / compounds. These offices are open 24 hours. Boards displaying the names of Engineers are displayed at these offices.
Security - Every hostel has security guards round the clock. In case of complaints these may be directed to the guards or the Security Officers any time of the day or night.
Sanitation and Cleanliness - Complaints regarding sanitation and cleanliness may be directed to the Junior / Concerned Wardens who will coordinate with the appropriate authorities.
Shops & Establishments - It is mandatory for all commercial establishments to keep a complaint book. Hostellers may lodge their complaints regarding quality of service, food and other grievances. Mess complaint book is checked regularly by Senior Warden (Hostels) & shops complaint book is checked by Estate Section and appropriate action (such as imposition of fines) is taken.
Other matters - Depending on the gravity and nature of complaint, hostellers may write or meet the Senior Warden or the Deputy Superintendents or the Superintendent without any hesitation.
